Privacy Policy
Last Updated: December 2025
This Privacy Policy outlines the types of personal information we collect, use, and disclose when you visit or interact with our website, as well as the steps we take to protect your personal information.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information Collection and Use
We collect personal information that you voluntarily provide when using our website, such as your name, email address, and any other information you choose to share when contacting us or registering for our services. We use this information to respond to your inquiries, provide services, and improve our website.
We may also collect non-personal information, such as your IP address, browser type, and other technical data, to help us understand how visitors use our website and optimize their experience.
2. Cookies and analytics
We set one cookie, and only after you sign in: a session cookie that keeps you logged in. It is strictly necessary for the site to work and is removed when you sign out.
Our analytics are cookieless. We use Umami, self-hosted on our own server in Germany - your visit is never shared with an analytics company. It records the page visited, the referring site, and coarse technical details (browser, operating system, country). It does not set cookies, does not follow you across other websites, and does not build a profile of you.
We do not use advertising trackers, and we do not sell or share your data.
3. Third-party services
We keep these to a minimum, and name them rather than describing them vaguely:
- Stripe - payments and subscriptions. Card details go directly to Stripe; we never see or store them.
- Purelymail - transactional email (account verification, contact replies).
- Resend - our newsletter, only if you subscribe. Every message carries a one-click unsubscribe link.
Each receives only what it needs to do its job, and none may use it for any other purpose. Our analytics are not on this list because they run on our own infrastructure.
4. Security
The security of your personal information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
7. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us by email at info@neosyn.io or through the contact form on our website.